Customer Service and Administration Officer - Casual Pool

Employment Details
Date Added: 5-Sep-2023
Closing Date: 31-Dec-2023 04:00 PM

About the Opportunity

The Town of Cottesloe is seeking to establish a casual pool of enthusiastic professionals to join our customer service team as Customer Service and Administration Officers. This is a unique opportunity to provide excellent customer service to both internal and external customers, assisting with queries on a wide range of subjects.

Duties in this role may include, but are not limited to;

  • Providing a high standard of customer service to all customers and stakeholders in person, via phone and email using the Town's Customer Request Management software. 

  • Provide front counter service for customers and generating receipts.

  • Assisting Ranger Services with permits, infringement administration and appeals.

  • Assisting with records management including opening mail, and keeping filing and electronic record keeping up-to-date.

  • Assist with other administrative duties as requested by Finance Manager.

For further information please refer to the Position Description provided on the Town’s website.

Selection Criteria (Essential)

  • Experience in a similar customer service role including cash handling.

  • Well developed communication and customer-service skills.

  • Developed public relations, problem solving and conflict resolution skills.

  • Developed organisational and time management skills.

  • Data-entry experience.

  • Ability to work with limited supervision.

Selection Criteria (Desirable)

  • Certificate III Business Administration (or similar) or equivalent experience.

  • Sound knowledge of the role, services and structure of local government.

  • Experience in using an integrated computer package and computerized records management.

  • Working knowledge of the Town’s Local Laws.

Appointment Criteria

  • Current (within 6 months) National Police Clearance or willingness to obtain,

  • Successful completion of (or willingness to undergo) Pre-employment Medical.

  • Evidence of Australian working rights.

Location and Hours

The Town has availability for multiple casual appointments, with normal shifts between the hours of 8.30am and 4.30pm Monday to Friday.

In your application, please indicate your availability.

The Town of Cottesloe

The Town is located in one of WA’s premier coastal suburbs. The Town offers an excellent work environment with wonderful views of the coastline and generous benefits, including but not limited to:

• 22 days annual leave per year (pro rata) 

• Generous superannuation co-contributions,

• Leave loading (17.5%) and Leave purchasing options

• Professional Development Opportunities

• Paid Study leave and tuition assistance

• Christmas shutdown (subject to CEO approval)

• Free parking; and

• Sustainable travel allowances.

How to Apply

Please access the Position Description below and submit a current CV and covering letter (1-2 page max) outlining your suitability for the role in relation to the selection criteria and your availability. 

Applications for this position will remain open until a sufficient Casual Pool is established. If you are interested in this position, we highly recommend you apply as soon as possible. 

If you have any questions relating to this position, please contact: People and Culture on 9285 5000.

The Town of Cottesloe is an Equal Opportunity employer and committed to diversity and inclusion within all practices. Applications for this position are encouraged from Aboriginal and Torres Strait Islander peoples, people of culturally and linguistically diverse backgrounds, people with a disability, people of all ages, sexualities and genders.

Canvassing of Elected Members during the recruitment process will disqualify applicants.

Position Description - Customer Service and Administration Officer

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